By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Django the Dachshund’s website if you do not accept all of the terms and conditions stated on this page.
Business Identification: Django the Dachshund, Chiltern House Business Centre , 45 Station Road, Henley on Thames RG9 1AT
Pricing and Payments: Prices do not include VAT, which is non-applicable, but delivery charges are excluded. Delivery charges are calculated at checkout. Payments can be made by most debit cards; Apple Pay and Google Pay.
Payment is taken from a hosted payment page (Handepay): If you use a hosted gateway, the provider (Handepay) handles all the security, we do not store your payment details.
The ‘Front End’ role of the payment gateway provides the interface (checkout) where customers enter their card numbers, names and CVV codes. As soon as the customer clicks ‘pay’ the payment gateway captures the data and encrypts it.
In summary, we are using a reputable payment gateway, delegating the security, storage and PCI compliance responsibilities to them (common practice).
Delivery times: Django the Dachshund expect to deliver your purchases in 3-5 days. Shipping costs vary depending on the order. Django the Dachshund is not responsible for delays caused by events outside their control, such as strikes, war or natural disasters.
Returns and Refunds: If, in the unusual situation, your item arrives damaged, please contact us within 48 hours of delivery, and we will arrange an exchange or refund. We are a small business, so we will get a replacement item to you as soon as possible.
Liability: Our liability is typically limited to the amount paid for the product. Liability is not excluded for personal injury or death caused by negligence. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.